Whilst sat in my local coffee shop a few weeks back trying to work out
precisely which etiquette faux pas really got me riled, I had a bit of a brainwave whilst getting rather frustrated by the small child stood on the same seating I had parked my bottom to enjoy my Cappuccino, staring intently at me whilst picking his nose. Lovely. The parent couldn't have cared less and I had to
avoid awkward eye contact with this golden nose treasure seeker for quite some time.
This was just the start of my thought process on
Coffee shop etiquette. It was a lightbulb moment, being a using of coffee shops and making them
my pop-up office from time to time, I realised that there is a lot to be said when it comes to
coffee shop do's and don'ts and how to (and very much how not to) behave. Not only can certain faux pas be noted from a customer perspective, but also very much
from your disgruntled barista too, of which I spoke to a fair few (quoted anonymously below) around the county, as well as around the country to get their perspective on this well (or not so) mannered topic.
Costa Coffee in the UK have started to change their wifi password every hour, printing a fresh password on drinks receipts to ensure that their customer doesn't just camp for free. Personally, I think this is a cunning idea and I won't knock them for trying it, I'm actually all for it. We are all guilty of making cafes and coffee shops our own personal office space, myself included, so with this concept I do believe some rules should be adhered to so as not to make enemies with your local coffee pit stop - it's not a free office facility, it's their business too, so don't take advantage. I think as customers, myself included,
some lessons can be learnt here.
Firstly, for the love of the cake gods, buy something! And don't take your own food in either, you wouldn't walk into a pub with a Big Mac Meal and proceed to eat in front of them now would you? Well, I would at least
hope not! Don't change your mind on your drink order mid-stream. Know what you want and stick to your decision, it costs the shop money and time to change your order half way through. And
don't take anything away from the counter until you have paid for it, it can confuse the staff if they haven't accounted for everything, give them a little time and respect for a tricky balancing act.
Build up a relationship with your barista. If you camp in the same place regularly, talk the staff and owners, build a relationship and even show your support, tell your family, followers, friends and even your colleagues about this fantastic place should they ever have a need for a drink or something to eat. This also goes for fellow customers, don't ignore people, acknowledge them, especially if you come across them on a regular basis, you never know who they are and where a conversation may take you both, so use this networking opportunity positively.
On the same note, if you are a regular customer, please consider tipping. Some small/independent coffee shops use their tips to take a team building night out once a year instead of dividing out 50p a week for peanuts. If you go a lot, leave some change, it's a good thing to do for them... and for you. Or at the very least give your
GOOD feedback when you have it, we are all guilty of only complaining/giving bad feedback!
Don't take up a large table for yourself. If there is a communal table, use this to free up a space for a larger group, if there is this option to do so. If you do sit on a larger table by yourself, don't place your items on or in front/behind other chairs or spread out so nobody can share your space, it may be required during peak times. This also goes for pushchairs, suitcases and bags, show some consideration.
Nursing a glass of tap water for the entirety of your stay is not cool. Again, you would think this goes without saying, but it seems it's a common occurrence and once that is simply not OK when spending hours plugging in your laptop and making yourself quite at home - See the first point for a refresher!
And if you do want to plug in your laptop, ask the venue if it's OK to do so, their electricity bill is already sky high, so again, be thoughtful here.
If you fancy typing away to some tunes, put on your headphones. Apparently the newest way to annoy the general public in a great way is to listen to your new "Eminem" Album on full blast, though your tinny iPhone speakers. Not cool, plug in and don't make other people endure your own weird taste in music.
On the subject of sound, speak up when ordering your coffee. If it's a loud or bustling venue, sometimes the staff may not be able to hear you, no need to scream it out, but don't whisper your order so it frustrates everybody involved.
It wouldn't hurt to help clear away your table if you can. Even to just put everything on your tray or stacked on your plate ready to be picked up, rather than leaving everything spread messily around the table. Some coffee shop owners don't like you to bring it to the counter as they may have nowhere to put it when busy, so this goes back to building a relationship with your barista once again, find out how you can help them.
The "Im paying for this, so I don't to clear it up" attitude is not welcomed. Especially for smaller venues with stretched staff in peak periods, show some courtesy. If you spill your food or drink on the table, it doesn't take much to grab a napkin or ask for a cloth, truly.
Don't complain about the price without knowing the product. Apparently this is a regular problem and people don't understand the quality that goes into beverages or into food, especially cakes. This isn't helped by supermarket treats costing a fraction of independent venues, but trust me, there is a huge difference in quality. On the same note,
don't complain that the service is slow when your food is made to order and you aren't in a fast food restaurant.
Don't steal the teaspoons. I can't imagine how much money is spent each year on replacing stolen teaspoons alone, not forgetting coffee cups, milk jugs, sugar bowls, napkins and cake forks... I wonder if anybody has actually conducted a study?!
You really can't get away with ordering a pot of tea for one... for 2 people. Then ask for hot water to top it up! Do you honestly want to be at the receiving end of the "death stare" from your waitress?!
We've heard this one before, but don't order whilst on your phone. It's just plain rude, either step away until you are ready to speak to the person in front of you or wait until you are sat down. But keep conversation to an acceptable level, nobody needs to hear what you told your doctor this morning or how much money you are making whilst sat here drinking your hot chocolate - we detest you!
Don't assume you are wealthier/smarter/better off than your server. Some baristas are Grade A students, with degrees, they may even have their own business on the side, so don't talk down to them, why on earth would you feel you needed to?!... These rules don't just stop at business people or writers in need of a semi-permanent retreat, this goes to any customers, including those taking children for a treat.
If you are bringing in baby food - please clear it up after yourselves. It's really not OK to expect staff to scrape mushed bananas and raisins from the chairs. This goes without saying surely?
Don't feed your child their own food. Fruit or a favourite drink may be OK if the shop doesn't sell it, but ask first out of courtesy. Cookies out of a bag, cake from the local supermarket is not on if this is what your chosen venue is selling. And whilst they are eating, don't let them run around pressing noses up against the clean glass shelves or scoot around on those horrendous scooters.. it's not a playground.
And lastly, say thank you. With a smile to make it even more pleasurable for you and for your coffee wizard! It costs nothing to say and will make for a nice experience all round, especially if you have been a pain in the panini whilst visiting!
Are you a "coffee shop camper" or a disgruntled barista who has to endure bad behaviour from customers on a daily basis? ... I would love to know your thoughts below, so do leave a comment.
With special thanks to all coffee shop owners and baristas involved in the research for this article, they know who they are! It's been amusing and some comments I haven't felt that I can write due to their serious passion and hatred towards certain mannerisms, but I feel this gets the point across perfectly. One of the chaps I spoke to even shared this story with me, so if you have a wicked sense of humour, like myself, then you may find
this coffee shop tale very amusing indeed! Visit
my etiquette workshops page for more information on my offerings too.
This was just the start of my thought process on Coffee shop etiquette. It was a lightbulb moment, being a using of coffee shops and making them my pop-up office from time to time, I realised that there is a lot to be said when it comes to coffee shop do's and don'ts and how to (and very much how not to) behave. Not only can certain faux pas be noted from a customer perspective, but also very much from your disgruntled barista too, of which I spoke to a fair few (quoted anonymously below) around the county, as well as around the country to get their perspective on this well (or not so) mannered topic. 
Costa Coffee in the UK have started to change their wifi password every hour, printing a fresh password on drinks receipts to ensure that their customer doesn't just camp for free. Personally, I think this is a cunning idea and I won't knock them for trying it, I'm actually all for it. We are all guilty of making cafes and coffee shops our own personal office space, myself included, so with this concept I do believe some rules should be adhered to so as not to make enemies with your local coffee pit stop - it's not a free office facility, it's their business too, so don't take advantage. I think as customers, myself included, some lessons can be learnt here. 
Firstly, for the love of the cake gods, buy something! And don't take your own food in either, you wouldn't walk into a pub with a Big Mac Meal and proceed to eat in front of them now would you? Well, I would at least hope not! Don't change your mind on your drink order mid-stream. Know what you want and stick to your decision, it costs the shop money and time to change your order half way through. And don't take anything away from the counter until you have paid for it, it can confuse the staff if they haven't accounted for everything, give them a little time and respect for a tricky balancing act. 
Build up a relationship with your barista. If you camp in the same place regularly, talk the staff and owners, build a relationship and even show your support, tell your family, followers, friends and even your colleagues about this fantastic place should they ever have a need for a drink or something to eat. This also goes for fellow customers, don't ignore people, acknowledge them, especially if you come across them on a regular basis, you never know who they are and where a conversation may take you both, so use this networking opportunity positively. On the same note, if you are a regular customer, please consider tipping. Some small/independent coffee shops use their tips to take a team building night out once a year instead of dividing out 50p a week for peanuts. If you go a lot, leave some change, it's a good thing to do for them... and for you. Or at the very least give your GOOD feedback when you have it, we are all guilty of only complaining/giving bad feedback! 
Don't take up a large table for yourself. If there is a communal table, use this to free up a space for a larger group, if there is this option to do so. If you do sit on a larger table by yourself, don't place your items on or in front/behind other chairs or spread out so nobody can share your space, it may be required during peak times. This also goes for pushchairs, suitcases and bags, show some consideration. Nursing a glass of tap water for the entirety of your stay is not cool. Again, you would think this goes without saying, but it seems it's a common occurrence and once that is simply not OK when spending hours plugging in your laptop and making yourself quite at home - See the first point for a refresher! And if you do want to plug in your laptop, ask the venue if it's OK to do so, their electricity bill is already sky high, so again, be thoughtful here. 
If you fancy typing away to some tunes, put on your headphones. Apparently the newest way to annoy the general public in a great way is to listen to your new "Eminem" Album on full blast, though your tinny iPhone speakers. Not cool, plug in and don't make other people endure your own weird taste in music. On the subject of sound, speak up when ordering your coffee. If it's a loud or bustling venue, sometimes the staff may not be able to hear you, no need to scream it out, but don't whisper your order so it frustrates everybody involved. It wouldn't hurt to help clear away your table if you can. Even to just put everything on your tray or stacked on your plate ready to be picked up, rather than leaving everything spread messily around the table. Some coffee shop owners don't like you to bring it to the counter as they may have nowhere to put it when busy, so this goes back to building a relationship with your barista once again, find out how you can help them. 
The "Im paying for this, so I don't to clear it up" attitude is not welcomed. Especially for smaller venues with stretched staff in peak periods, show some courtesy. If you spill your food or drink on the table, it doesn't take much to grab a napkin or ask for a cloth, truly. Don't complain about the price without knowing the product. Apparently this is a regular problem and people don't understand the quality that goes into beverages or into food, especially cakes. This isn't helped by supermarket treats costing a fraction of independent venues, but trust me, there is a huge difference in quality. On the same note, don't complain that the service is slow when your food is made to order and you aren't in a fast food restaurant. Don't steal the teaspoons. I can't imagine how much money is spent each year on replacing stolen teaspoons alone, not forgetting coffee cups, milk jugs, sugar bowls, napkins and cake forks... I wonder if anybody has actually conducted a study?! 
You really can't get away with ordering a pot of tea for one... for 2 people. Then ask for hot water to top it up! Do you honestly want to be at the receiving end of the "death stare" from your waitress?! We've heard this one before, but don't order whilst on your phone. It's just plain rude, either step away until you are ready to speak to the person in front of you or wait until you are sat down. But keep conversation to an acceptable level, nobody needs to hear what you told your doctor this morning or how much money you are making whilst sat here drinking your hot chocolate - we detest you! Don't assume you are wealthier/smarter/better off than your server. Some baristas are Grade A students, with degrees, they may even have their own business on the side, so don't talk down to them, why on earth would you feel you needed to?!... These rules don't just stop at business people or writers in need of a semi-permanent retreat, this goes to any customers, including those taking children for a treat. 
If you are bringing in baby food - please clear it up after yourselves. It's really not OK to expect staff to scrape mushed bananas and raisins from the chairs. This goes without saying surely? Don't feed your child their own food. Fruit or a favourite drink may be OK if the shop doesn't sell it, but ask first out of courtesy. Cookies out of a bag, cake from the local supermarket is not on if this is what your chosen venue is selling. And whilst they are eating, don't let them run around pressing noses up against the clean glass shelves or scoot around on those horrendous scooters.. it's not a playground. And lastly, say thank you. With a smile to make it even more pleasurable for you and for your coffee wizard! It costs nothing to say and will make for a nice experience all round, especially if you have been a pain in the panini whilst visiting! 
Are you a "coffee shop camper" or a disgruntled barista who has to endure bad behaviour from customers on a daily basis? ... I would love to know your thoughts below, so do leave a comment. 
With special thanks to all coffee shop owners and baristas involved in the research for this article, they know who they are! It's been amusing and some comments I haven't felt that I can write due to their serious passion and hatred towards certain mannerisms, but I feel this gets the point across perfectly. One of the chaps I spoke to even shared this story with me, so if you have a wicked sense of humour, like myself, then you may find this coffee shop tale very amusing indeed! Visit my etiquette workshops page for more information on my offerings too. 
A great article, Sue. Yes, we have a coffee house and have certainly experienced some of the above. The pot of tea for one was hilarious. I simply refuse to allow people to do it.
ReplyDeleteWe have had very rude people comment on the price without having all the facts. I could sell cheap inferior products but choose not to. The majority of my customers are very happy and refer people to us. As for those who want cheap I send them to Greggs.